How can we help?
Quick answers for customers and businesses. Still stuck? Email [email protected] — we reply within one business day.
Reviews
Writing, editing and reporting reviews.
Businesses
Claiming, quote requests and locations.
Plans & billing
Upgrades, cancellations and refunds.
Getting reviews
Reviews
Who can write a review?
Anyone who has had a genuine experience with a repair business in the last 12 months. You need a free account and must confirm your email address before your review is published.
Can a business remove my review?
No. Businesses can reply and can report a review they believe breaks our guidelines. Our team investigates every report and only removes reviews that break the rules.
How do I edit or delete my review?
Log in and open My Account → My reviews. Edited reviews show the date they were last updated.
Businesses
How do I claim my business?
Open your listing and choose “Claim this business”. Verify instantly with an email address on your website’s domain, or add your Repairior link to your Google Business Profile and we approve it manually, usually within one business day.
Where do quote requests go?
To your quote request email — set automatically to the email you verified with. Change it any time under Settings → Profile page → Contact in your business dashboard.
How do I get more reviews?
Free plans can share their review link and add the free “Rate us on Repairior” badge to their website (guide). Paid plans can also send review invitations and use live rating widgets.
Can I list more than one location?
Yes. The Multi-Branch plan covers up to 10 listings under one account. Contact us for larger networks.
Plans & billing
How do I upgrade, downgrade or cancel?
Open your business dashboard → Settings → Plan & billing. Cancellations take effect at the end of the current billing period; your listing and reviews stay online on the Free plan.
Do you offer refunds?
Yes — every paid plan has a 14-day money-back guarantee. See our Refund Policy.
Who processes payments?
Payments are processed securely by Paddle, our merchant of record. Repairior never sees or stores your card details.
Account
I forgot my password
Use Forgot password and we will email you a reset link.
How do I delete my account?
Email [email protected] from the address on your account and we will delete it within 30 days, as described in our Privacy Policy.
Didn’t find your answer?
Send us a message and a real person will help.