Trust & safety
Reviews only help if you can trust them
Here is exactly how Repairior protects every rating — and what happens when something looks wrong.
Anyone can report
Customers and businesses can report a review from the review itself. Every report is read by a person.
We investigate
We check the reviewer, the account history and the evidence both sides send us — usually within 3 business days.
Payment never matters
Businesses cannot pay to remove, hide or reorder reviews. Paid plans buy visibility, not ratings.
What we remove
| Review type | Allowed? | Why |
|---|---|---|
| Genuine experience in the last 12 months | ✓ | This is what reviews are for — good or bad. |
| Written by the business, staff or family | — | Not an independent experience. |
| Paid for, or exchanged for a discount or gift | — | Incentivised reviews mislead customers. |
| Abusive, hateful or personal information | — | Breaks our content rules. |
| About a different business or no real service | — | Not based on a genuine experience. |
How claiming works
- 1
Find your listing
Search your business name or website and open your profile. - 2
Verify by email
Use an email on the same domain as your website — for example [email protected] for yourcompany.com — and click the link we send. - 3
Or via Google Business Profile
Add your Repairior profile link to your Google Business Profile and ask us to review it. We approve it manually, usually within one business day.
What the blue tick means
The verified badge is shown on businesses with an active paid plan whose ownership has been confirmed. It never changes a rating.
Spotted something suspicious?
Report the review from its menu, or tell us what you found. We take every report seriously.