14-day money-back guarantee
Not happy with a paid plan? Ask for a full refund within 14 days of your first payment.
14 days
First payment of any paid plan, monthly or yearly.
5–10 business days
Refunds go back to your original payment method.
Reviews stay
Your listing returns to Free — profile and reviews are never removed.
Last updated: October 23, 2026
We want you to be happy with your Repairior plan. If it is not right for your business, you can ask for a full refund within 14 days of your purchase.
14-day money-back guarantee
- Applies to the first payment of any paid plan (Pro, Multi-Branch or Custom), monthly or yearly.
- Request the refund within 14 calendar days of the payment date.
- Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
- After a refund your listing returns to the Free plan. Your profile and reviews are never removed.
Renewals
Renewal payments for monthly plans are not refundable, but you can cancel at any time to stop the next renewal. Yearly renewals can be refunded within 14 days of the renewal date if the plan has not been used for paid features during that period (for example, receiving quote requests or featured placement).
Cancelling your plan
Cancel from your business dashboard → Settings → Plan & billing. You keep paid features until the end of the period you have paid for.
How to request a refund
Email [email protected] with the email address on your account and your Paddle receipt or order number. Because Paddle is our merchant of record, you can also request a refund directly through the link on your Paddle receipt.
Exceptions
We may refuse refunds for accounts suspended for breaking our Terms or Business Guidelines (for example, fake or incentivised reviews), or where the guarantee is clearly being abused.